Refund and Returns Policy

Crux Peptide (“we”, “us”, “our”) operates this website and associated services (collectively, the “Services”).

We aim to provide our customers with high-quality products and a reliable purchasing experience. This Refund and Returns Policy explains our approach to refunds, returns, replacements, and order-related issues.

By placing an order through our Services, you acknowledge and agree to the terms of this Refund and Returns Policy.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided below. We will make reasonable efforts to accommodate cancellation requests; however, once an order has been processed, prepared for shipment, or dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable payment will be refunded to the original payment method, subject to any applicable processing times or fees.

Returns

Due to the nature of our products and applicable health, safety, and regulatory considerations, we generally do not accept returns of products once they have been delivered to the customer.

If you receive a product that is damaged, defective, incorrect, or otherwise materially different from what you ordered, please contact us promptly so that we can review the issue and determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect product, please contact us within a reasonable period after delivery.

To help us investigate and resolve the issue, we may request:

• Your order number

• A description of the issue

• Photographs or other evidence of the damaged or incorrect product

• Photographs of the packaging and shipping label, where applicable

After reviewing the information provided, we may offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Defective Products

If you believe that a product is defective or has a manufacturing-related issue, please contact us with details of the issue.

We may request additional information or documentation to assess the claim. If we determine that the product is eligible for a remedy, we may provide a replacement or refund at our discretion and in accordance with applicable laws.

Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, financial institution, or payment method.

We are not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

Non-Refundable Circumstances

Unless otherwise required by applicable law, refunds may not be available in circumstances including:

• Change of mind after delivery

• Incorrect shipping or billing information provided by the customer

• Failure to accept or collect a delivered order

• Delays caused by circumstances outside our reasonable control

• Products that have been opened, used, altered, or improperly stored after delivery

• Products damaged due to misuse, negligence, or improper handling by the customer

This list is not exhaustive, and each request may be reviewed based on the specific circumstances.

Shipping Costs

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

Where a refund or replacement is approved due to an error on our part, such as an incorrect or defective product, we may cover reasonable return or replacement shipping costs where applicable.

Order Delivery Issues

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us due to an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, additional shipping charges may apply for reshipment.

If a package is marked as delivered by the shipping carrier but cannot be located, we may request that the customer contact the carrier or provide additional information so that the delivery can be investigated.

How to Request a Refund or Resolution

To request a refund, replacement, or assistance with an order-related issue, please contact us using the information provided below.

Please include your order number and a clear description of the issue. We may request additional information where necessary to review your request.

Each request will be reviewed individually and handled in accordance with this policy and applicable laws.

Changes to This Policy

We may update or modify this Refund and Returns Policy from time to time to reflect changes in our Services, business practices, legal requirements, or operational procedures.

Any updates will be published on this page and will become effective upon publication unless otherwise stated.

We encourage you to review this Refund and Returns Policy periodically to remain informed about our refund and returns practices.

Contact

If you have any questions, concerns, or requests regarding this Refund and Returns Policy or an order you have placed, please contact us:

Crux Peptide

Website: cruxpeptide.com

Email: info@cruxpeptide.com